FAQ
- What's your payment term ?
- Our common payment term is wire transfer, 30% deposit to start production, 70% balance before loading. We can accept L/C in sight for big order, western union, paypal or cash are also acceptable in some cases. Contact our sales representatives for more details.
- How to place an order ?
- We Sign a Purchasing Contract----------You Pay deposit, We Start Production, Send Production Picture& Installation Manuals -------You Pay Balance, We Arrange Delivery & Send Custom Clearance Document------You Get Container & Set up playgrounds under our Assistances----We Make Deal!
- What's your delivery time ?
For common order, the delivery time is 2 to 3 weeks. If it comes with holiday or peak season, the delivery time will be notified in advance from our sales representatives.
- Does your playground equipment pass any international standard?
- Yes, our products all comply with international standard. We has already passed CE(by SGS), EN1176 (by TUV), ASTM , SASO for several play equipment models, but not for all models since most playgrounds are customized. If clients request a specific certificate for a specific model, we can consider to work out the specific certificate in China at client’s expenses. If the order is big enough for us, we can negotiate to share the expenses.
- Does your company do the installation?
- Yes, we have professional in-house installers who have received factory training and rich oversea installation experience. You do not have to worry about dealing with an outside company. We take an above compliance attitude towards the installation of your children’s playground.
- Can I pick and choose colors?
- For most of our products we have a palette of colors that our representative will share with you. You can pick your own scheme of colors before order.
- Do you offer a custom design and layout?
- We will take the time to evaluate your site and design the right playground for your needs. Our in-house design department will work with you so you can have the playground you imagined.
- Do you also do the surfacing for playgrounds?
- Absolutely, we have different options from which you can choose to ensure the safety of your children.
- Do I need playground surfacing?
- A playground is not complete without safety surfacing. The area under and around the playground should meet ASTM standards and the Consumer Product Safety Commission guidelines.
- How much do playgrounds cost?
- Playgrounds vary greatly in cost and can range anywhere from $2,000 to over $100,000. When developing a budget for your playground important factors to consider are the number of children that will use the playground at any given time and the age of those children. Safety surfacing for playgrounds (that cushions and protects children when they fall) can vary greatly in cost also.
- Is there a lot of maintenance to be done on playgrounds?
- The most common maintenance work that needs to be done regularly is ensuring that the safety surfacing is kept up. The maintenance for a playground structure varies greatly depending on the quality and type of materials used to construct the playground. Wooden materials require more maintenance than steel, and steel more maintenance than aluminum. Selecting a certified playground equipment company with certified equipment and has a solid warranty will insure high quality and low maintenance costs for your playground. No matter what kind of playground your community has, someone should be responsible for regularly inspecting the playground space.
- Can you send a representative to our location?
- Yes, a representative can come to your site, meet with you, and discuss your playground options.
- Are you the adventure park factory or trading company?
Yongjia Happy Zone Recreation Co.,Ltd. is located in the toy capital of China- Wenzhou city, Zhejiang province. Covering a total area of more than 20000sqm modern plant and more than 100 full time workers, 10 professional designers, 3 R&D engineer, 4 QC clerks, and 8 foreign sales teams, as well 5 experienced oversea installation engineers, Happy Zone grow rapidly for providing one stop solutions service for global adventure park indoor and outdoor. Welcome to visit our factory and Wenzhou city for children’s playground business. We are experts in supplying full solutions ofcommercial indoor playgrounds, big trampoline parks, professional ninja warrior course, high rope course and zip lines as well as children educational and interactive play games for FEC from design to manufacturing, transport, installation and lift time aftersales.
- What certificate you have for your adventure park equipment?
- Happy Zone insist safety always come first. our products will conform to the strictguideline of EN71, EN1176 TUV as well as ASTM. We already have certificate for indoor playground and trampoline park with TUV requset and ASTM norms.
- Could you provide custom design as per request of our site condition?
yes, we can offer free of charge custom design service and provide professional one stop solution plans for your park. You can provide us a clear hand drawing or PDF or DWG format floor plan of your play area, our professional designer will provide customized proposal for you.
- Do you have any indoorplayground and trampoline park ninja warrior course projects nearby my city that we can check and visit?
- Happy Zone have already thousands of successful indoor adventure indoor amusement park projects around the world. Contact our sales to check and find the adventurepark projects nearby you.
- Is there any professional engineers can come to our site help install the play land equipment that we buy from you?
Happy zone provides oversea installation service, no worry about installation of your playground.
If you want to control the cost, we could also provide easy-understanding installation manuals and videos helpyou install the play ground facilities step by step yourself. Contact us by email sales at hzoneplay.com for oversea installation cost and more information for park installation.- How is the warranty time for your products?
Happy Zone provide all of our products at least one year limited time of warranty. Some products like playground and trampoline park equipment structure will have 5 year warranty time, please contact our sales representatives for detailed warranty period list of the products we offer.
- Are there any refund policies for your playground products?
We have refund policies for our clients who cooperate with us more than 1 year as our membership. Our company also have some free annual gifts and free replacement for clients who do good in sales and reselling our goods and nice feedback and comments for our products and service. Resellers will also win good commissions for the introduction of our products. For refund details, please contact our sales representatives for more information. Happy Zone work with win-win solutions for clients. We will be your best Chinese playground partners to build a happy and safe play zone for your unique play land.